Support
Frequently Asked Questions
Ordering & MOQ
What is the minimum order quantity (MOQ)?
MOQ varies by product. Most items start from 12-24 pieces. Contact us for specific product MOQs.
How do I place an order?
Create an account, browse products, add to cart, fill shipping details, and submit. Our team contacts you within 24 hours.
Can I mix products in one order?
Yes! Mix different products as long as each meets its individual MOQ.
Payment
What payment methods do you accept?
Bank transfer (T/T) and cash on delivery for established customers.
Shipping
How long does shipping take?
EU warehouse: 48h dispatch, 2-5 days delivery. Sea freight: 25-35 days. Air: 5-7 days. Express: 3-7 days.
Do you ship internationally?
Yes, we ship to 15+ countries across Europe and worldwide.
OEM & Custom
Do you offer OEM services?
Yes! Custom colors, logo printing, and packaging. MOQ 500+ pcs per design.
Can I request samples?
Yes, sample fee is refundable upon bulk order placement.