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Frequently Asked Questions

Ordering & MOQ

What is the minimum order quantity (MOQ)?

MOQ varies by product. Most items start from 12-24 pieces. Contact us for specific product MOQs.

How do I place an order?

Create an account, browse products, add to cart, fill shipping details, and submit. Our team contacts you within 24 hours.

Can I mix products in one order?

Yes! Mix different products as long as each meets its individual MOQ.

Payment

What payment methods do you accept?

Bank transfer (T/T) and cash on delivery for established customers.

Shipping

How long does shipping take?

EU warehouse: 48h dispatch, 2-5 days delivery. Sea freight: 25-35 days. Air: 5-7 days. Express: 3-7 days.

Do you ship internationally?

Yes, we ship to 15+ countries across Europe and worldwide.

OEM & Custom

Do you offer OEM services?

Yes! Custom colors, logo printing, and packaging. MOQ 500+ pcs per design.

Can I request samples?

Yes, sample fee is refundable upon bulk order placement.